Once you have booked and paid your deposit or full payment as applicable, we will reserve your holiday on the basis of these terms and conditions. Your booking will be taken as confirmed in respect of all persons named on your booking and a binding contract between us will come into existence when we send our Confirmation & Account to you. Prior to doing so, we will send you an acknowledgement e-mail of your booking. Any such acknowledgement simply confirms that we are dealing with your booking request and is not a confirmation of it.
We can only accept a booking if the lead name is a minimum of 18 years on or before the date of departure – if under 18 at the time of booking, the written consent of a parent or guardian is required before the booking can be made.
Prices shown on our website are believed correct at the time of publication. We reserve the right to change prices from time to time. Accordingly, it is possible that when you book your holiday the actual price may have gone up or down. If the price of your holiday has changed, the correct price will be confirmed at the time of booking. We reserve the right to correct errors at any time prior to the price being confirmed at the time of booking.
Once you have made your booking and paid a deposit (or made full payment if booking within eight weeks of departure) and the price of your chosen holiday has been confirmed by your Confirmation & Account, we will only increase it in the following circumstances. A surcharge will be payable where our transportation costs i.e. any taxes or fees increase or as a result of any changes in the exchange rates which have been used to calculate the cost of your holiday.
You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another holiday where you are entitled to do so in accordance with this clause. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later.
(a) We promise to make sure that all parts of the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you, are made, performed or provided with reasonable skill and care.
(b) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –
– the act(s) and/or omission(s) of the person(s) affected or another member of their party or
– the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
– ‘force majeure’ as defined bellow
In these Booking Conditions, ‘force majeure’ means any event, which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, insolvency of airlines, natural or nuclear disaster, adverse weather conditions, rising and falling water levels, closure of locks, perils and dangers of the sea, closure of seaports, fire and all similar events outside our control.
All information contained on our website or which is otherwise produced or published by us is based on information available at the time of publication. We reserve the right to change any website or other information before your booking is confirmed and the amended information will then form part of your contract with us. If any part of these Booking Conditions is found to be unfair or unreasonable, the remaining terms will still be valid. Whilst every effort is made to ensure the accuracy of our website, our prices and other information at the time of publication, regrettably errors do occasionally occur. We reserve the right to correct errors prior to confirming your booking. You must ensure you check all details of your chosen holiday (including the price) at the time of booking.
You must pay a deposit of 25% of the total booking cost for European and Mediterranean holidays/tours If booking within eight weeks of your departure, you must pay the full cost of your holiday/tour when you book. No deposit is payable for infants under two years of age at the time of return travel.
If you have a special request, we will do our best to help, but we cannot guarantee it except as set out below. Please advise us of your request at the time of booking and make sure that we are given as much detail as possible. If your special request is vital to your holiday, it must be specifically agreed with us before or at the time you book your holiday. We promise to comply with any special request which we have specifically agreed. General confirmation that a special request has been noted or passed on to the supplier or the inclusion of a special request on your Confirmation & Account or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
Our Confirmation & Account will show the total price you must pay for your holiday. We must receive the full cost of your holiday (less any deposit(s) which you have already paid) no later than eight weeks before departure. If you book within eight weeks of your departure, you must pay the full cost of your holiday when you book. If for any reason the full cost of your holiday is not received by us on time, we will write and tell you that the payment is overdue. If it is still not received by us within 7 days of the written reminder being sent out, we will be entitled to treat your booking as cancelled by you and keep your deposit.
If you wish to cancel all or part of your booking, we must receive your request in writing. If some or all of your party cancel their holiday or we are entitled to treat your booking as cancelled in accordance with these Booking Conditions, we will levy a cancellation charge on the scale shown in the table below. These charges are based on the estimated cost of canceling your holiday and the expenses and losses we are likely to suffer if we cannot resell the holiday.
No of days before your departure we receive your written cancellation or we cancel as mentioned above Amount you must pay.
More than 56 days– Deposit (2 years of age & over) – 25% of booking value.
55-29 days– 50% of booking value.
28-15 days– 75% of booking value
14-0 days– 100% of booking value
Where the price of your holiday depends on the number of people booked and someone in your party cancels, the price will be recalculated on the basis of the new number of people going and the above percentage will apply on a per person basis.
Any major changes i.e. routes, dates of travel will incur an amendment fee of 50€ per booking and in some cases the booking may need to be recosted. Any amendments must be requested in writing.
You must ensure that you and your party have valid acceptable passports and any appropriate visas required for your holiday. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation
Adequate and appropriate travel insurance is essential for your protection. It is your responsibility to ensure that the insurance cover you purchase is adequate and appropriate for the particular needs of you and your party. Please read your policy details carefully and take them with you on holiday.
You must be responsible for the behavior of yourself and your party. We can refuse to accept you as a customer or refuse to continue dealing with you by terminating your holiday arrangements if your behavior is or is likely to be, in our reasonable opinion, disruptive, upsetting or dangerous to yourself or anyone else or if you have caused or are likely to cause damage to property. We will not pay any refund, compensation or other sum whatsoever or any costs or expenses incurred by you if we have to terminate the holiday arrangements due to your unacceptable behavior.
In some instances a security deposit of 500€ will be required, this will be refunded provided there is no damage to the transport/property that has been provided.
You must tell us if you have an existing medical problem or disability that may affect your holiday before you book your holiday giving us full details at the same time. If in our reasonable opinion, your chosen holiday is not suitable for your medical problem or disability or you are not traveling with someone who can provide all assistance you may reasonably require, we have the right to refuse to accept the booking. If you do not give us full details of your medical problem or disability at the time of booking, we can also cancel the booking when we find out the full details if in our reasonable opinion the holiday is not suitable or you are not traveling with someone who can provide all assistance reasonably required. If we cancel in this situation, cancellation charges as set out in the table and must be paid by the person concerned.
Tel (from Spain): +34 951 120 547
Tel (from the UK): 0871 711 9555